Shipping policy

Shipping Policy

Thank you for shopping with us! Please read our shipping policy carefully so you know what to expect for your order.

Order Processing:

• Ready-to-ship items: Typically ship next day or within 1–3 days after placing your order.

• Standard orders: 1–2 weeks

• Mass order production: 3–4 weeks

Shipping Times:
Once your order has been processed and shipped, delivery times may vary depending on your location and the shipping method chosen at checkout. Please note that shipping times are estimates and may be affected by factors outside our control, such as carrier delays or holidays.

Quality and Packaging:
We take great pride in the quality of our products and make sure every item is carefully inspected and packaged with care before shipping. Once your package has been handed to the postal carrier, it is no longer under our control. We are not responsible for lost, delayed, or damaged packages caused by the postal service.

If something arrives damaged due to shipping, please contact your postal provider to file a claim. However, if your order arrives with a quality issue or an error on our part, please reach out within 3 days of delivery with photos and details — we’ll do our best to make it right!

Tracking:
A tracking number will be provided for all shipments, allowing you to monitor your package from our warehouse to your doorstep.

Important Notes:

• Orders will not ship until they are fully processed.

• Shipping timelines for mass orders are longer due to production volume.

• We are not responsible for delays caused by carriers, customs, or other unforeseen circumstances.

If you have any questions about your order or need assistance, please contact us at uilanijewelry@gmail.com or on Instagram @uilanijewelry. Mahalo.